01 Jun Delivering Services From Home
Point of View:
Delivering Client Services From Home
In accordance with LA County’s Safer At Home order and to ensure the health and safety of our employees and our community, WMA is in full remote working mode. This new Work From Home (WFH) arrangement hasn’t slowed down the connections and outreach we have with clients and collaborators—it simply means we now have 30 satellite offices!
Working from home is an evolutionary process, but over the last several weeks we have made it a point to take note of best practices, lessons learned, and to keep our humor intact along the way. In the Withee Malcolm spirit of sharing and educating, we thought we would pass along our WFH Top 12 Tips:
1. Start early—have a good breakfast, a short walk, and even a cup of hot tea or coffee to start a beautiful working day.
2. Create a workspace for you—a place that allows you to maintain a positive charge and helps in adjusting to the change.
3. Fit as many monitors as you can on your table! When you’ve done that get a bigger table and add a couple more monitors. If that doesn’t seem to be enough consider bringing the flat screen TV into the monitor mix.
4. Turn the music up loud and ignore (or attempt to) the wonderful distractions in your space.
5. Integrate the outdoors, like taking breaks in your backyard!
6. Understanding technology is like children—there’s no warning when it decides to stop helping and won’t explain why.
7. Keep pushing for more communication, even if there’s less flexibility in the venues that we are working in, ask questions. Don’t be shy, ask away!
8. Enjoy your bonus co-workers, especially the fuzzy ones with four legs.
9. Stay truthful to your routines to keep the order—get out of those PJs, make some coffee, and keep things parallel.
10. With children who have online class from 8am to 3pm; be extra sweet to your spouse starting at 2:45pm so they can take care of the kids for the rest of the working day.
11. When you hear your new “colleague” saying strange things during a conference call do not use it against him/her. After the office is back to normal, you will still need to go home!
12. Remember how fortunate we are to be busy (many people were not even given a choice).
We look forward to connecting in person when the time is right, but in the interim we wish you health, safety and happiness as you WFH.
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